Middle managers in commercial insurance are facing unprecedented challenges as companies streamline operations and navigate industry transformation, creating mounting pressure on these crucial organizational connectors.

In a recent P&C Specialist article, Hanover Partner, Barclay Burns, provided key insights into middle managers’ workforce reconfiguration challenges today. Burns highlighted how return-to-office mandates are creating significant staffing difficulties, particularly for managers trying to build in-office culture while competing for talent that prefers remote work arrangements.

The article explores:

• How job security concerns are mounting, with middle managers making up nearly a third of layoffs in 2023 as companies lean more heavily on AI and seek efficiency gains
• The struggle to balance strategic thinking with increased administrative responsibilities as management layers flatten
• Rising expectations for middle managers to guide teams through digital transformations while filling gaps where technology hasn’t fully delivered
• The challenges of managing multi-generational teams, particularly Gen Z workers with different communication styles and work-life balance expectations
• Workforce reconfiguration difficulties as carriers like Chubb, Argo Group, and Starr implement stricter office policies

As commercial insurers navigate significant industry transformation, Burns’ expertise highlights the critical role middle managers play as organizational connectors during a time of unprecedented change and the unique staffing challenges they face in today’s evolving workplace landscape.

Click here to read the full article (you do need to have a subscription to P&C Specialist in order to view)